Delivery Policy
Effective Date: June 1, 2025
At One‑Click Hardware & Delivery, we are committed to providing fast, accurate, and secure delivery of your purchased goods. Our delivery procedures are designed to protect both our customers and our team, ensuring a smooth handover of all hardware and supplies.
1. Delivery Responsibilities
Our trained delivery personnel are responsible for the safe and accurate transport of your order from our store to your designated location. Their duties include:
Verifying the items against the invoice before dispatch
Ensuring all goods are undamaged and complete before leaving the premises
Transporting the items securely to prevent damage in transit
Confirming the identity of the recipient upon delivery
2. Delivery Confirmation
To complete the delivery process, the receiving customer (or an authorized representative) must:
Check the order at the time of delivery
Confirm the correctness and condition of the items
Sign our Digital Delivery Sheet as proof of receipt
📝 Important: By signing the digital delivery confirmation, the customer acknowledges that:
All listed goods were received in good condition
No discrepancies or damages were present at the time of delivery
3. Delivery Issues
If there are any issues with the order (e.g., missing or incorrect items), they must be reported immediately to the delivery personnel and noted before signing the digital delivery sheet. After confirmation, we will assess and resolve the issue promptly.
Complaints received after the delivery has been signed and accepted may not be eligible for returns or exchanges (see our Refund & Returns Policy).
4. Failed Deliveries
If no one is available to receive the order upon delivery:
Our team will attempt to contact the customer
A second delivery may be rescheduled at an additional cost
Unclaimed items will be held for up to 3 business days
5. Delivery Areas & Timing
We currently deliver within Kingston and surrounding parishes. Orders are typically fulfilled within 24-48 hours once payment is confirmed.
6. Contact & Support
For questions or delivery-related concerns, please reach out to: